Are too many metrics getting in the way of executing your strategy?

Is your strategy being hijacked by numbers?

The article “Don’t Let Metrics Undermine Your Business," published in the Harvard Business Review by Michael Harris and Bill Tayler, points out a common scenario:

A company selects “delighting the customer” as a strategic objective and decides to track progress on it using customer survey scores. The surveys do tell managers something about how well the firm is pleasing customers, but somehow employees start thinking the strategy is to maximize survey scores, rather than to deliver a great customer experience.".

 Click here to read the full article. 

Don't leave your strategy behind. We can send you a free trial subscription to Visible Advantage, designed for you to define, describe, and link your strategy to the metrics (KPIs) that are necessary for you to achieve meaningful business outcomes.